This Privacy Policy explains how Holistic Practitioners of Trichology™ (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit this website, chat or text with us, or enroll in our training programs.
1. Who We Are
Holistic Practitioners of Trichology™ provides education and certification programs in integrative trichology, led by Nadia S. Hughes.
Holistic Practitioners of Trichology™
10615 Perrin Beitel Road, Ste 103, San Antonio, Texas 78217, United States
Phone: 210-834-1308
Website: https://holisticpractitionersoftrichology.com
2. Information We Collect
Information you give us
- Your name
- Your email address
- Your phone number (including mobile number)
- Messages you send us through our website chat, forms, text messages, or phone calls
- Enrollment details, such as the program you’re interested in and your professional background
Information collected automatically
When you visit our website, basic website usage data may be collected automatically, such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
3. How We Use Your Information
- To respond to your questions and inquiries
- To process and manage your enrollment
- To send you class schedules, reminders, and program updates
- To provide customer service and support
- To operate, maintain, secure, and improve our website
- To comply with legal obligations
4. SMS / Text Messaging
If you provide your mobile phone number through our website chat or forms and agree to receive text messages, we will use it to send you messages about enrollment, class schedules, reminders, program updates, and customer care.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt out: Reply STOP to any message at any time to stop receiving text messages. You will receive one final message confirming your opt-out.
- Get help: Reply HELP to any message, or call us at 210-834-1308.
- Message frequency varies.
- Message and data rates may apply.
- Consent to receive text messages is not a condition of purchase.
See the SMS Messaging Terms in our Terms and Conditions for full program details.
5. How We Share Information
We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate our business — for example, our messaging and customer relationship management (CRM) provider that powers our website chat and text messaging, our website hosting provider, and payment processors used for enrollment. These providers may use your information only to perform services for us and are required to protect it.
We may also disclose information if required by law, to respond to legal process, or to protect the rights, property, or safety of our business, our students, or others. Any sharing described in this section excludes text messaging originator opt-in data and consent, which is never shared with third parties.
6. Cookies and Analytics
Our website and our chat widget may use cookies and similar technologies (such as local storage) to keep the chat working, remember your conversation, and understand basic website usage. We do not use this information to sell to others. You can block or delete cookies in your browser settings; some features, such as the chat, may not work properly if you do.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections on this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep your information only as long as needed for the purposes described in this policy — for example, while you are a prospective or enrolled student and for a reasonable period afterward for records, certification verification, and legal or accounting requirements. When information is no longer needed, we delete or de-identify it.
9. Children’s Privacy
This website and our programs are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
10. Your Choices and Rights
- Access: You may ask what personal information we have about you.
- Correction: You may ask us to correct inaccurate information.
- Deletion: You may ask us to delete your personal information, subject to any records we are required to keep by law.
- Text messages: Reply STOP at any time to opt out.
To make a request, call us at 210-834-1308 or write to us at the address below. We will respond within a reasonable time.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If we make material changes, we will take reasonable steps to let you know.
12. Contact Us
Holistic Practitioners of Trichology™
10615 Perrin Beitel Road, Ste 103, San Antonio, Texas 78217, United States
Phone: 210-834-1308
Hours: Monday–Friday 11am–5pm; Saturday By appointment; Sunday Closed